BU 5115 - Operations Management                                                Spring 2005
Dr. A. Ebrahimi                                                                                 Test 2

Answer 5 out of 6 questions.

Q1) Dr. Ebrahimi is a project manager for a Full Day Faculty Conference April 15, 2005 at SUNY Old Westbury. Explain his responsibilities and compare it with Hard Rockfest project manager in terms of the following:
(Answer four of the following questions)

Q1a) Explain the mission of each.
Q1b) What are the similarities and differences for a successful performance?
Q1c) What is the theme of Hard Rock Cafe and similarly with Dr. Ebrahimi?
Q1d) What are the tasks and sub-tasks?
Q1e) How are crisis handled?
Q1f) What would be the job of a manager in Hard Rock Cafe?
Q1g) Do you consider the job of operation manager exciting?
Q1h) How are staff and colleagues rewarded?
Q1i) How is layout important?
Q1j) In one paragraph, describe how do they deal with Forecasting?
Q1k) How do they handle globalization?

Q2) Choose CPM or PERT and show the following:

For CPM:
Q2aC) Activity table and predecessor table
Q2bC) Network diagram
Q2cC) Forward pass, calculate Early Start, Early Finish, and Slack
Q2dC) Backward Pass, calculate Late Start, Late Finish, and Slack
Q2eC) Find the Critical Path

For PERT:
Q2aP) Show a time table with expected time and variance
Q2bP) Show the project variance and project standard deviation
Q2cP) Show the probability of project completion at certain time
Q2dP) Determine project completion time for a given confidence level

Q3) Pick two of the Job Priority Rules for Dispatching Jobs (FCFS, SPT, EDD, LPT) and answer the following for four jobs A, B, C, D with given processing time and job due date:

Q3a) Calculate the Flow Time and Job Lateness (hint: Use Flow Time to calculate Lateness)
Q3b) Calculate the Average Completion Time
Q3c) Calculate Utilization
Q3d) Calculate the Average of Lateness

Q3 Extra Credit) Process the above jobs with two work centers. Give your own processing time for each center.  Show how many hours it will take for all the jobs to be completed. Use Johnson's Rule to minimize processing time and total idle time.

Q4a) Give three differences between goods and services and give an example for each.

Q4b) Describe Motorola's strategy for Total Quality Management. What are three of the rules?

Q4c) What is Total Quality Management?

Q4d) What is Competitive Advantage?

Q4e) What are five of the ten measures of quality of service?
 

Q5) Choose MS Project to answer the following:

Q5a) Precedence table

Q5b)  Gantt chart

Q5c)  Project network

Q5d) Tracking project progress
 

Q6) Use Excel to do one of the following questions:

Q6a) Use Excel to analyze a weighted moving average forecasting for a company of your choice. Provide your own data.

Q6b) Use Excel for Options for Increasing Contribution for three different options (Marketing, Finance/Accounting, OM options) Explain the difference between each option.

Q6c) Use Excel to make calculations for forecasting, for example: MAD, MSE and MAPE for 9 quarters of a company.