MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_01C658E9.5160A3F0" This document is a Single File Web Page, also known as a Web Archive file. If you are seeing this message, your browser or editor doesn't support Web Archive files. Please download a browser that supports Web Archive, such as Microsoft Internet Explorer. ------=_NextPart_01C658E9.5160A3F0 Content-Location: file:///C:/D14AD236/OMClassNotes4306.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Class Notes: 4/3/06

Class Notes: 4/3/06

 = ;

·         = Empirical Studies (on final)

o      = Categorize data

o      = Tabularize

·         = Final

o      = OM

o      = 10 Strategies

o      = Your experiment - how would you condu= ct your study?

·         = Two interested (Professor)

o      = Review 10 strategies

§= Make sure you understand

o      = What’s the last strategy of the= book?

§= Maintenance +2 Syed

·         = What is maintenance?

o      = Update

o      = Example

o      = Presenting service or serving good

o      = After selling

o      = After service

·         = Maintenance after watermelon?

·         = Book scratch – Professor Ebrahimi’s Story

o      = Manager says it’s not important=

o      = Scratch on book à No discount according to the lady

o      = Professor Ebrahimi asks what does everything think she said about it

§= Send it to the vendor - Akron –

o      = Professor Ebrahimi reported her to the manager

o      = The lady took it to the maintenance a= fter a product is damaged

·         = Maintenance – Very last chapter of the book

·         = Volkswagen Story – Professor Ebrahimi

o      = Getting a new engine

o      = Maintenance always has regulations

o      = Now the 4 act like cylinder

·         = Maintenance after college (4-year)

o      = Job placement

o      = Alumni

·         = Reason why last chapter

o      = He wants to go over 2 chapters on res= earch

§= Linear Programming (Quantitive Method)

§= Qualitative Method

·         = Government spends trillions on research

o      = Nanotechnology

§= $6 trillion  or more

o      = Deal w/ trillion dollars

o      = Importance in there that they can get= there

o      = You go where there is activity/future= involved

o      = Don’t start fresh

o      = See how people do it first but in dif= ferent ways à background studies=

·         = Linear Programming

o      = What is your methodology?<= /span>

§= Get ready

§= Rules

§= Regulations

§= How did people do it?

§= As you do more, more feeling

§= Know what is acceptable before doing it

§= Steps

3D"*"      = Have hypothesis

3D"*"      = Study stuff related to this, citations

3D"*"      = Methodology – how are you doing it? What way?

3D"*"      = Collect data

·         = Read papers of professor Ebrahimi online

o      = Studied four different programming languages

·         = Talk in May – Professor Ebrahimi

o      = Students who are online solve problems differently from students from class

o      = He will make it a theory and is still= in the process of researching

o      = Possibilities

§= Teacher has influence

§= Student help each other in class

·         = Mileage Program – Professor Ebrhaimi

o      = Coming up

·         = CIT à 2006 Professor Ebrahimi

·         = How would you analyze on research?

o      = Need to investigate it

o      = Formulate data and analyze=

o      = Conclude

§= Your hypothesis is firm à·         = Online students solve problems differently than in-class students – Professor Ebrahimi (In may, located in upstate)

·         = Lots of way to present

o      = Each chapter has something differentl= y

o      = Brings attention to all students in t= he class

·         = T-Mobile Story – Professor Ebrahimi

o      = Guy asks Professor E. to upgrade=

o      = Professor E. tells that his contract = will be over w/in 5-6 months

o      = He got telephone numbers, social secu= rity number à T-mobile representative

o      = Professor E. told him how to help the= guy manage his business

§= Might come to the school (LOL- HaHaHa)

·         = Arguing Saga – Professor Ebrahimi

o      = Don’t sell good any more, but s= ervice

o      = Excellent Accountant – gave adv= ice to the guy

·         = Chapter 5 – Design of good & service

·         = Laundry Place story – Professor Ebrahimi

o      = A guy arguing about knowledge w/ some= one

o      = Guy put on website for free

o      = Does it with a click à Get more money

·         = People are very conscious of their health

o      = Want to be healthy<= /p>

o      = Watch what they eat=

·         = One service to look at

o      = Health

·         = The field you are is what you want to do – Professor Ebrahimi<= /span>

·         = What professor heard on the news?

o      = 59% people think of global warming

o      = What do you do to have global warming=

o      = Global warming starts with you

·         = How can you become a good manager?

o      = Know about competitive advantage=

§= Differentiation

§= Lower Cost/Lower waste

§= Response

§= Doing all 3 – ahead of the game

·         = How do you make quality with strategies?

o      = Total Quality – Ch. 6

·         HW: Read Ch. 6

·         = What is TQM? Total Quality Management

·         = Quality is a term that means different things to different people. It is defined as= the “quality of features and characteristics of products ... to stated or implied need. ào      = Do all the 3

o      = Homework on time – give it on t= ime

·         = Defining Quality expectations is critical to effective and efficient operations.

·         = Quality requires building a total quality management environment because quality ca= nnot be inspected into a product.

·         = The chapter 6 TQM concepts

o      = Continuous improvement – whatever you have, improve it

o      = Employee empowerment – = giving employees power

§= Make them part of the company by putting them into decision making

§= Make them feel they are important

§= Ex: Give you $100 – Applebee’s, Julian

o      = Bench marking: “Invo= lves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activity very sim= ilar to you own” (OM book - Hizer & Render, 159)

o      = Just-in-time

§= Meeting the deadlines

§= Story of Professor Ebrahimi bringing something on time

§= His life is somewhat related to this according to Professor Ebrahimi=

§= Sending to FedEx something by April 6th

3D"*"      = Sending info for evaluation – 4/6 à Overnight – =

3D"*"      = “ON THE DOT” ào      = Taguchi – 1+ Catherine: spellin= g

o      = Knowledge of TQM Tools

§= Programming is a tool

§= Course: Software Engineer

3D"*"      = “Not everything is tangible” – Ijaz +1

3D"*"      = Tangerine is tangible

·         = Dedication of Knowledge Story – Professor Ebrahimi

o      = Guy is dedicated to doing anything &#= 8211; example of employee improvement

·         = Next Taguchi à know what it is – points<= /o:p>

o      = Get all those points - J A+ IF YOU DO THIS

o      = Know the Taguchi Concept - J A++ if you do

o      = Points 2+ sara

o      = Amir +2 – Really wants that A<= /span>

·         = TQM Tools

o      = Check sheet

o      = Scatter Diagram

o      = Cause & Effect Diagram=

o      = …

o      = Flow chart

o      = Histogram

o      = Statistical Process Control

·         = Next time: Scott Demos his business

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