Operations Management

Jan. 23, 2006

Compiled by Julee Velez

The classroom is in D-314, not B-103. 

HELLO!!!!!  Welcome to the first class in Operations Management.  I wish you a good semester. This course is a mixture of many topics such as computers, management, business, statistics and decision making tools and capabilities.

1. Quality

2. Low Cost

3. Differentiation (Unique)

ex. Hard Rock Cafe is used as an operations case study throughout the course and textbook. 

Give one example of uniqueness:

Steve said-

• Music based theme
• Famous musicians
• Vintage cars

Mission:

"As the world changes and tastes shift and twist, Hard Rock has always been at the top of the hottest trends. Still, Hard Rock Cafe remains conscious to its founding objectives: delicious food, awesome music, a high-energy atmosphere and creating a rock 'n' roll experience their guests will never forget."
 

Every year they sponsor many events. 

Potential Corporations to study:

• Cheesecake Factory
• Grand Lux
• Legal Seafood

TIME IS NOW 9:18PM!

Event Manager's responsibilities at Hard Rock Festival:

• everything runs smoothly
• cater to musicians

Went to Google to search for Hard Rock Cafe Festival.

*PLEASE LOOK AT DREBRAHIMI.COM WEBSITE FOR OLD SYLLABUS

The story about DELL:

Dr. Ebrahimi's keyboard on his laptop was broken.  So he called DELL for a replacement even if they gave him a down grade.  They told him they would ship another one but he never received it.  They couldn't find the address.  Finally he wrote a few emails and the technician came to change the keyboard.  The technician broke other keys as well.  He had to wait for another keyboard and it still didn't come.  DELL sent the key to the school instead of his home address.  DELL was going to provide a technician to install it but Dr. Ebrahimi decided to do it himself.